Website Design & Development Service Refund Policy

Brandenic does not guarantee any refunds for the cancellation of its service. We will act upon the agreement accepted over email or physically signed between the client. We initiate any website development work upon receiving the confirmation email or call from the client along with the clinet’s first payment. If the client agree then only we start the job. So the customer is clear on our refund policy as below:

Possible Reasons for cancellation

Refund Amount

Explanation for Refund Amount

"Order Cancellation After Making the Payment"

Within 24 Hours-after placing order

Up to 90% of the order value

We deduct 10% amount because we incur cost for payment gateway and accounts when we return the money.

Within 2-3 Days-after payment/advance payment

Upto 50% of the order value

Backend/Technical team gets assigned into the jobs after payment confirmation so we deduct 50% amount of payment.

After 3 days from the date of confirmation

No Refunds

No refunds are possible.

"Other Reasons for Refunding Payment"

By Mistake I paid extra amount

100% payment will be refunded

We will refund your 100% payment after deduct payment gateway transaction’s charges.

"I did not like the design or work"

No Refund

We strive to understand your concept the the website and request you to clearly specify details which you want to project in the website. Also, you can let us know the designs which you prefer. As a part of our service, we revise the design once and do all minor adjustments once based on comprehensive feedback. No refund is possible under the condition that you did not like the design.

"Work Delay"

Upto 50% of the order value

The mail trail and quickness of response from your end will be evaluated. There is no guarantee of refund here.

"Work Rejection"


We are willing to rework till you are satisfied with the work. However since this work is subjective and what looks Ok to you may not look OK to other, no refunds are possible.

" Technical Glitches"


No refund Possible in technically cases like domain errors & hosting as they are outside from our area of influence.

SEO Service Refund Policy

Kindly note as far as the work is manually performed for ensuring finest outcomes and keeping away penalty which may result from machine-generated involvement to major SEO activities, we at Brandenic do not offer any money back guarantee or refund for that matter. In fact this habit is practiced by almost every professional and responsible marketing company. Amends in algorithm ranking in major search engines or changes in the behaviour of any search engine robot is not within our control. We guarantee optimization of your website as per the most recent SEO policies utilizing white hat techniques only together with our hard work and years of expertise that will result in a noteworthy rise in traffic and rankings eventually.